Privacy Policy

Who we are

Synced Design (synced.design) is operated by Social Craft Agentur. The controller responsible for your data under the GDPR is:

Social Craft Agentur
Neue Krugallee 150
12437 Berlin
Germany
hello@synced.design

For anything privacy-related — including the rights listed below — email us at hello@synced.design. Our full company details are in the Legal Notice.

What this policy covers

This policy covers synced.design — our public marketing site. It does not cover third-party sites we link to (such as our scheduling or payment providers), which run under their own privacy policies.

The data we collect, and why

When you contact us

If you email us an inquiry, we process the details you give us in your message. We use these only to read and reply to your inquiry and to decide whether we're a fit for your project.

• Legal basis: taking steps at your request before any contract (Art. 6(1)(b) GDPR) and our legitimate interest in responding to business inquiries (Art. 6(1)(f)).
• Retention: we keep inquiry emails for up to 24 months so we can follow up and keep reasonable records, then delete them — unless they become part of an ongoing engagement.

No newsletters, no marketing lists — we don't add you to anything.

When you visit the site

Our hosting provider, Vercel, automatically records standard server logs (such as your IP address, browser type, and the pages requested) to deliver the site and keep it secure and reliable. This is based on our legitimate interest in a safe, working website (Art. 6(1)(f)), and these logs are short-lived.

Analytics

We use two analytics tools to understand how the site is used and to improve it.

PostHog (PostHog Inc., USA, acting as our processor) records pages viewed, clicks, scrolling, how long a visit lasts, your device and browser, and your approximate location (worked out from your IP address). It also records sessions: a replay of your clicks and scrolling on the site, with everything typed into form fields masked. PostHog sets cookies and stores identifiers in your browser so it can recognise a returning visit. We don't use it for advertising, and we don't sell the data.

• If you visit from the EU/EEA, the UK or Switzerland:PostHog loads only after you click "Accept" on the banner. Legal basis: your consent (Art. 6(1)(a) GDPR, § 25(1) TDDDG). You can withdraw it at any time with the "Cookies" link in the footer; declining or withdrawing is as easy as accepting.
• From anywhere else: PostHog loads without a banner. Legal basis: our legitimate interest in understanding and improving the site (Art. 6(1)(f) GDPR). You can object at any time by emailing us.

Vercel Web Analytics counts page views in aggregate. It is cookieless and anonymized: it sets no cookies, builds no profile of you, and doesn't track you across other sites. Because nothing is stored on or read from your device, it needs no consent, so it also counts visits from people who decline PostHog. Legal basis: our legitimate interest in measuring and improving the site (Art. 6(1)(f)).

When you book a call

If you choose to book a discovery call, you're taken to our scheduling provider, Cal.com, and the details you enter there are handled under Cal.com's privacy policy.

When you buy a package

Payments are handled entirely by Stripe on Stripe-hosted checkout pages — we never see or store your card details. Stripe processes that data under Stripe's privacy policy.

Cookies

We don't use advertising cookies. The only cookies and device storage on this site are PostHog's (described under Analytics, and set where it loads as described there) and one entry that remembers your banner choice, which is strictly necessary and tracks nothing. To change your choice where the banner applies, use "Cookies" in the footer.

Who we share data with

We don't sell your data or share it for advertising. We only use a small set of service providers who process data on our behalf to run the site:

• Vercel — hosting and cookieless analytics.
• PostHog — site analytics and session recordings (PostHog Inc., USA).
• Cal.com — scheduling, if you book a call.
• Stripe — payments, if you buy a package.

We may also disclose data where we're legally required to. Otherwise, your inquiry stays between you and us.

International transfers

Some of these providers are based in the United States, so your data may be processed there. Where that happens, transfers are covered by appropriate safeguards — such as the EU Standard Contractual Clauses and, where applicable, the EU–U.S. Data Privacy Framework.

For PostHog specifically: your analytics data is processed in the United States (PostHog Cloud US). Our data processing agreement with PostHog incorporates the EU Standard Contractual Clauses, and PostHog states that it participates in the EU–U.S. Data Privacy Framework and its UK and Swiss extensions.

How long we keep your data

We keep personal data only as long as we need it for the purpose it was collected — inquiry emails for up to 24 months as described above, server logs only briefly — and then delete it, unless a longer period is required by law or by an ongoing engagement.

Your rights

Under the GDPR you can ask us to:

• access the personal data we hold about you;
• correct it if it's wrong, or complete it if it's incomplete;
• delete it, or restrict how we use it;
• receive it in a portable format, or have it transferred;
• object to processing based on our legitimate interests.

To exercise any of these, just email hello@synced.design— there's no special process. You also have the right to complain to a data-protection supervisory authority if you believe we've handled your data improperly.

How we protect your data

We take reasonable technical and organisational measures to keep your data safe and work with reputable providers. No method of transmission or storage is ever completely secure, so we can't promise absolute security — but we keep what we collect minimal on purpose, which is the best protection of all.

Children

This site is aimed at businesses and isn't directed at children, and we don't knowingly collect data from them.

Changes to this policy

As the site evolves, we may update this policy. When we make a meaningful change, we'll update the date at the top. The current version always lives at this page.

Contact

Questions about your privacy? Email hello@synced.design and a real person will reply.